Support

A real person reads every message. Questions, bugs, billing, a ride that won't sync, or anything about your data — write to us.

We aim to reply within two business days.

Quick answers

Ride not syncing?: Check the connection in Settings first, then email us with the ride date and which service it came from.
Deleting your account: In the app: Settings → Delete account. It's immediate and permanent, and removes your rides, conversations, and plans.
Your data: See the privacy policy for what we collect and who processes it.
Requirements: iPhone running iOS 16 or later. A Strava, Wahoo, or Hammerhead account to sync rides from.

Still stuck? Email support@alpinevelo.ai and include your device model and iOS version — it saves a round trip.